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Refund Policy

1. Overview

At Utility Tools (https://www.utilitytools.online/), we are committed to providing high-quality Wix Studio templates and excellent customer service. This Refund Policy outlines the terms and conditions regarding refunds for purchases made on our website.

2. No Refund Policy for Digital Templates

All template purchases are final and non-refundable.

Due to the digital nature of our Wix Studio templates, we maintain a strict no-refund policy for the following reasons:

  • Templates are instantly accessible upon purchase

  • Digital products cannot be "returned" once downloaded

  • Templates can be copied, modified, or used immediately after purchase

  • We provide detailed previews and descriptions before purchase

3. What This Means for You

3.1. Before You Purchase:

  • Carefully review all template previews, descriptions, and specifications

  • Ensure the template meets your design requirements

  • Verify compatibility with your Wix Studio setup

  • Contact us with any questions before making your purchase

3.2. After Purchase:

  • All sales are considered complete and final

  • No refunds will be issued for any reason including, but not limited to:

    • Change of mind or design preference

    • Buyer's remorse

    • Difficulty in customization

    • Compatibility issues with your specific setup

    • Technical challenges in implementation

    • Dissatisfaction with the final result

4. Exceptions to the No-Refund Policy

Refunds may be considered only in the following rare circumstances:

4.1. Technical Delivery Issues:

  • Failure to receive download link within 24 hours of purchase

  • Corrupted or incomplete template files that cannot be resolved

  • Payment processing errors resulting in duplicate charges

4.2. Significant Misrepresentation:

  • Template delivered is substantially different from the description provided

  • Missing essential template files that were explicitly promised

5. How to Request an Exception

If you believe your situation qualifies for one of the above exceptions:

5.1. Contact us within 48 hours of your purchase 5.2. Email: marshalbana@hotmail.com 5.3. Include your order number and detailed explanation 5.4. Provide screenshots or evidence supporting your claim

6. Resolution Process

6.1. Initial Response: We will acknowledge your request within 48 hours

6.2. Investigation: We will review your case and may request additional information

6.3. Resolution Timeframe: Exception requests will be resolved within 5-7 business days

6.4. Decision: Our decision will be final and communicated via email

7. Alternative Solutions

Instead of refunds, we may offer:

7.1. Technical Support: Assistance with download or basic template issues 7.2. Replacement Files: If original files are corrupted or incomplete 7.3. Store Credit: In exceptional circumstances, at our sole discretion

8. Chargeback Policy

8.1. Initiating a chargeback without first contacting us may result in:

  • Immediate account suspension

  • Restriction from future purchases

  • Legal action to recover costs

8.2. We will contest unauthorized chargebacks with documentation of our clear refund policy

9. Your Rights as a Consumer

9.1. This policy does not affect your statutory rights under Indian consumer protection laws

9.2. If you believe our policy violates local consumer laws, please contact the appropriate consumer protection authority

9.3. Nothing in this policy limits your rights that cannot be excluded or limited by law

10. Prevention Tips

To avoid disappointment:

10.1. Review Carefully: Study all template previews and descriptions thoroughly 10.2. Ask Questions: Contact us before purchasing if you have any doubts 10.3. Check Requirements: Ensure you have the necessary Wix Studio access and knowledge 10.4. Start Small: Consider purchasing one template initially to test our quality and your satisfaction

11. Template Licensing Reminder

Remember that purchasing a template grants you a license to use it according to our Terms and Conditions, but does not entitle you to a refund if you decide not to use it.

12. Contact Information

For questions about this Refund Policy or to report technical issues:

Email: marshalbana@hotmail.com
Website: https://www.utilitytools.online/

Please Note: Contacting us does not guarantee a refund, but we are committed to addressing legitimate technical issues promptly.

13. Policy Updates

13.1. We reserve the right to update this Refund Policy at any time 13.2. Changes will be posted on our website with the updated date 13.3. Continued use of our services after changes indicates acceptance of the updated policy 13.4. This policy applies to all purchases made after the posted date

14. Acknowledgment

By making a purchase on our website, you acknowledge that:

  • You have read and understood this Refund Policy

  • You accept that all template sales are final

  • You agree to the terms outlined in this policy

  • You understand the digital nature of our products

Important Notice: This is a legally binding policy. Please read it carefully before making any purchase. If you do not agree with these terms, please do not complete your purchase.

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